These terms govern your use of Soul, including the iOS app, Apple Watch app, on-device and iCloud storage, Apple Health context, Navigator (Soul's managed AI feature), and paid subscriptions.
Soul is provided by:
| Detail | Current details |
|---|---|
| Legal entity | Tricker Labs LTD trading as Soul |
| Company number | 17239094 |
| Registered office | 124-128 City Road, London, England, EC1V 2NX |
| soul@trickerlabs.co.uk |
Questions, complaints, or claims about Soul should be sent to soul@trickerlabs.co.uk.
By using Soul, you agree to these terms. If you do not agree, do not use Soul.
Soul is intended for users aged 13 or over. Do not use Soul if you are under 13. If you are under 18 and not the legal age of majority where you live, you may use Soul only with permission from a parent or guardian where required by law.
Soul is an orientation app. It helps users check in, reflect, organize, and choose a next move from their own readings and context.
Soul is not a health, medical, mental-health, diagnostic, treatment, therapy, crisis, or emergency tool. Soul does not provide medical advice and does not replace a doctor, therapist, counsellor, emergency service, crisis line, or other qualified professional.
If you may harm yourself or someone else, or if you need immediate help, contact local emergency services, a crisis line, or another appropriate urgent support service in your area.
Soul does not monitor you for emergencies and does not contact emergency services, crisis lines, clinicians, family members, or other people on your behalf.
Soul stores core app data on your device. When iCloud sync is available and you enable it, Soul syncs some of that data through your own private iCloud so it survives reinstalling the app and roams across your devices. Soul runs no server that stores this data. You are responsible for your device, your Apple Account, and your iCloud settings.
iCloud is provided by Apple under Apple's terms. Soul does not control Apple's iCloud service.
Apple Health access is optional and permissioned through Apple. Soul uses selected Apple Health data only to provide context inside the app. Soul does not write data back to Apple Health in the current release.
Soul readings and Apple Health-derived context are for personal context and reflection. They are not diagnoses, medical advice, treatment advice, safety monitoring, or a basis for making medical, psychiatric, therapeutic, safety, or emergency decisions.
Body context is off by default for Navigator. If you enable it in Navigator's privacy settings, Apple Health-derived summaries may be included in the request Soul forwards to OpenAI when you send a Navigator message.
Navigator is optional and user-triggered. When you send a Navigator request, Soul sends the relevant message and the selected context you allow, needed for that feature, to the AI provider that answers it.
Navigator runs through a Soul-managed AI gateway. Soul holds the AI provider credential and forwards your request to OpenAI on your behalf. You do not need your own ChatGPT or OpenAI account.
Your Navigator plan includes generous monthly use. This is a fair-use allowance, not an unlimited service. If your use goes well beyond that in a month, Navigator stays available in a lighter mode, and Soul may slow or limit unusually heavy or automated activity to keep the service fast and fair for everyone. Navigator is for everyday reflection, not bulk or automated use.
OpenAI processes your request under its own terms. Soul does not control OpenAI's availability, model behaviour, or its handling of the request beyond the arrangement described in the Privacy Policy.
AI output may be wrong, incomplete, delayed, unavailable, or inappropriate for your situation. You are responsible for deciding whether and how to use it. Do not rely on AI output for medical, psychiatric, therapeutic, legal, financial, emergency, or safety decisions.
Soul does not guarantee that AI features will always be available, that a particular model or provider will remain available, or that AI output will produce any specific result.
Soul does not run remote product diagnostics, remote analytics, or a content-sharing programme. If you choose to share screenshots, screen recordings, exports, prompts, replies, logs, or files with support, you are responsible for checking that you are comfortable sharing that material and that it does not include secrets, credentials, or sensitive third-party data you do not have authority to share.
Soul may use support material privately to troubleshoot, improve reliability, and understand product defects. Soul will not use your raw content, quotes, screenshots, or content-derived anecdotes in public or external material without separate express consent for that use.
Soul is a paid app. After a free trial, full access requires an auto-renewable subscription (a monthly and an annual option). There is no free tier and no separate feature paywall inside the app: during the trial or an active subscription you have the whole app, and Navigator is included.
Subscriptions and the free trial are managed by Apple through your App Store account. The current price, trial length, and renewal terms are shown in the app before you subscribe. Payment is charged to your App Store account, and the subscription renews automatically unless you cancel at least 24 hours before the end of the current period. You manage or cancel your subscription in the App Store; deleting the app does not cancel it.
Refunds for App Store purchases are handled by Apple under the Apple Media Services Terms and Conditions. Soul has no separate account: your entitlement is tied to your App Store account.
These terms are concluded between you and Tricker Labs LTD, not with Apple. Tricker Labs LTD, not Apple, is responsible for Soul and its content.
Your license to use Soul is a non-transferable license to use the app on Apple-branded products that you own or control, as permitted by the Apple Media Services Terms and Conditions, including applicable usage rules for Family Sharing or volume purchasing.
Tricker Labs LTD is responsible for providing maintenance and support for Soul as described in these terms or as required by applicable law. Apple has no obligation to provide maintenance or support for Soul.
To the extent any warranty applies under these terms or applicable law, Tricker Labs LTD is responsible for that warranty. If Soul fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price for Soul to you where required by law or App Store terms. To the maximum extent permitted by law, Apple has no other warranty obligation for Soul, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a warranty failure are Tricker Labs LTD's responsibility.
Tricker Labs LTD, not Apple, is responsible for addressing any claims by you or a third party relating to Soul or your possession or use of Soul, including product liability claims, legal or regulatory claims, and claims under consumer protection, privacy, or similar laws.
If a third party claims that Soul or your possession and use of Soul infringes that third party's intellectual property rights, Tricker Labs LTD, not Apple, is responsible for investigating, defending, settling, and discharging that claim to the extent required by these terms or applicable law.
You represent that you are not located in a country or region subject to a US government embargo or designated by the US government as a "terrorist supporting" country, and that you are not listed on any US government list of prohibited or restricted parties.
You must comply with applicable third-party terms when using Soul, including the Apple Media Services Terms and Conditions, Apple Health terms, and OpenAI's terms as they apply to Navigator.
Apple and Apple's subsidiaries are third-party beneficiaries of these terms. When you accept these terms, Apple has the right to enforce the relevant terms against you as a third-party beneficiary.
Navigator is powered by OpenAI through Soul's managed gateway. You do not connect or manage any AI provider account, and Soul does not ask you for provider credentials. Soul is not responsible for provider outages or model behaviour, and OpenAI's own terms apply to the processing of Navigator requests as described in the Privacy Policy.
You agree not to use Soul to:
Soul may limit or suspend access to Navigator or other managed services if use appears to violate these terms, provider requirements, App Store rules, or applicable law. If you materially or repeatedly breach these terms, Tricker Labs LTD may suspend or terminate your access to Soul's managed services or end this agreement, subject to any rights that applicable consumer law and the App Store terms give you.
Soul may work with Apple frameworks and services, Apple Health, iCloud, AI model providers (OpenAI, which powers Navigator), gateway and website hosting infrastructure (Cloudflare), support channels, and other third-party services. Those services are governed by their own terms, privacy policies, availability, and technical limits.
Soul does not control third-party services and is not responsible for their acts, omissions, outages, data practices, model behaviour, billing decisions, or policy changes.
You are responsible for:
Soul may add, change, limit, remove, or discontinue features, providers, models, or usage limits over time. Payment-specific terms are shown before purchase.
Soul may be unavailable because of device conditions, Apple Health permissions, provider outages, Apple services, network issues, maintenance, App Store changes, or other causes.
Soul, including its app design, text, software, prompts, documentation, and product language, is owned by Tricker Labs LTD or licensed to it. These terms do not transfer any ownership rights to you.
Your local notes, check-ins, and other user-provided content remain yours. You give Soul permission to process that content only as needed to provide the app features you choose to use.
To the maximum extent allowed by law, Soul is provided "as is" and "as available" without warranties of accuracy, availability, fitness for a particular purpose, uninterrupted operation, or specific outcomes.
Soul does not guarantee that readings, summaries, Navigator output, Apple Health-derived context, or suggested actions will be accurate, complete, useful, current, or suitable for your circumstances.
If you are a consumer, nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 in relation to digital content.
Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights that cannot be excluded.
Subject to the paragraph above, Tricker Labs LTD is not liable for indirect, consequential, special, incidental, exemplary, or punitive losses, or for loss of profit, revenue, business, goodwill, data, opportunity, device access, or provider access arising from or related to Soul.
Subject to the first paragraph of this section, Tricker Labs LTD's total aggregate liability arising from or related to Soul is capped at the greater of £100 or the fees you paid for Soul in the 12 months before the event giving rise to the claim.
These terms are governed by the laws of England and Wales.
If you are a UK consumer living in Scotland or Northern Ireland, you may bring proceedings in your local courts where applicable. If you live outside the UK, you retain any mandatory consumer protection rights you have in your country of residence.
If any part of these terms is found to be invalid or unenforceable, the rest of the terms continue to apply. A failure to enforce any part of these terms is not a waiver of it.
These terms, together with the policies they reference, are the entire agreement between you and Tricker Labs LTD for Soul. You may not transfer your rights under these terms to anyone else. Tricker Labs LTD may transfer its rights and obligations under these terms as part of a reorganisation, sale, or similar business change, provided your rights under these terms are not reduced.
Soul may update these terms as the app changes. Material changes to managed AI, subscriptions, account systems, Apple Health handling, remote diagnostics, remote analytics, or data-sharing practices will be reflected in updated terms before or when those changes are introduced.
Questions about these terms can be sent to soul@trickerlabs.co.uk.